Documentation & Knowledge Base
User Guides
Administration Guides
- Aptela Operator Administration Guide. Recommended Download.
- Managing ACD Queues. Recommended for all Aptela Queue customers.
- Adding a new user / extension
- Adding a new department
- Managing the Call Tree IVR / Auto-attendant
Phone & Network Guides
- Network and Router Set Up Guides
- Phone and ATA Configuration Guides
- Including: Polycom, Aastra, Cisco, Linksys, Grandstream and softphones.
