FAQs

Key Features

Can I forward calls to my mobile phone?

Yes. We offer several ways to rout your calls:

• Call forwarding
• Simultaneous calling that rings multiple locations at the same time
• Sequential calling that rings multiple locations in a pre-determined sequence

Aptela also provides advanced mobility controls to allow you to transfer calls, invoke call recording, or send a call to voicemail. Most functions that you can perform via a deskphone can also be done on your mobile phone using Aptela mobile controls.

Can I have my greetings professionally recorded?

Yes. Assign an extension or a phone number as your conference bridge. There are no monthly fees, pay for usage only. Our conferencing supports up to 96 people.

Can I really take advantage of Aptela’s features if I’m on the road all the time?

Yes! For true road warriors, we recommend the use of a Softphone—a software application that you can download and use right from your laptop. With a Softphone and a headset, you can make calls from anywhere in the world and take full advantage of Aptela features. If you use a PDA or cell phone as your primary device, many of Aptela's call control and messaging features are right at your fingertips.

Do I really need all of Aptela’s features?

Not usually. Aptela lets you customize your service to fit your business. We can recommend the best plans and features for your needs. And it's quick and easy to upgrade when you need to.

Do you offer conferencing options?

Yes. We offer two conferencing features that you can access either through our application or remotely from your phone. Our conferencing supports up to 96 people.

Do you support 911 services?

Yes. We support 911 through the Enhanced e911 service. We register your phone number so any call made from that number is routed to the appropriate 911 center. Aptela supports multiple locations, so you can assign users to different locations and calls will be routed properly.

Does Aptela support extension dialing?

Yes. You can use up to 4-digit extensions. All extension-to-extension calls are free with Aptela, even if the users are at different locations.

How can I learn more about Aptela features?

Visit http://www.aptela.com/learn-more/features

How do I check my voicemail messages?

You have several options:

• Check your messages directly from your phone.
• Dial into your voicemail service.
• Have a copy of your voicemail messages routed to your e-mail. A .wav or mp3 file will be attached to the e-mail.

What are the benefits of Aptela?

Aptela gives you an impressive menu of benefits:

• Professional phone presence.
• Call answering and routing, regardless of employee location.
• Cost savings.
• Wide range of productivity features.
• Flexibility to scale up or down immediately.
• No technical expertise needed.

What is Remote Office?

With Remote Office, you can access and use your Aptela service from anywhere—home, office or mobile phone. Remote employees and mobile workers can use their Web Call Manager or Outlook Toolbar no matter where they are. And because calls still originate from Aptela, personal and business phone expenses are easily separated and alternate phone number kept private.