Features

Web Portal

Call History

Provides a real-time list of all incoming, missed, and outgoing calls for individuals and. The list offers the ability to initiate a return phone call with one click, make notes about a call, read faxes, and listen to voicemails and call recordings.

Call Notes

Annotate call records with your notes for future reference.

Click-to-Call in

Allows you to create a link on your website that provides prospects and customers with a way to call you directly from a web page with a simple click of the mouse.

Contact Management

Online directory and address book to manage your contacts and initiate a call with one click. Account managers use this directory to manage individual user settings and access their call history. Calls made to or from numbers in your contacts directory will show the contact name.

Dialing Restrictions

Administrator controlled dialing plans – e.g. allow or disallow international calling for departments of individual users.

Quick-Dial & Company Directory Phone Integration

When using Aptela-supported Polycom phones, access your quick-dial and company directory straight from the phone.

User Dashboard

This web-based dashboard presents all key features at your fingertips: missed phone, voicemail and fax messages, active call display, Find Me management and access to the company phone book and personal contacts for click-to-call functionality. Available from any PC or laptop with an Internet connection.

Voice Message Notification

Be informed of new voice messages via email or SMS.

Website Widgets

Website Widgets are simple elements that you can embed into your website to give customers the ability to call you, with one click. These widgets are designed to drive traffic from your website directly to your team. Whether you are using a toll-free number or a local number, your website visitors can call you for free.