A VoIP Phone System that Caters to Every Department

Call Handling and Loop

With Aptela's VoIP phone system, departments can establish handling rules to route incoming calls to the agents. We also offer a "loop" to retry department members if the call isn't answered after all extensions/numbers are called.

Call Monitor, Whisper and Barge

Aptela's VoIP phone system allows department managers to monitor calls for quality and training. Call "Whisper" joins the manager to the call but only the agent can hear the manager's voice. Call "Barge" joins the manager into the call to speak with both parties.

Call Recording

Any department member can record calls to that department with Aptela's VoIP phone system.

Department

Set up a sub-group of extensions to handle incoming calls. Aptela's VoIP phone system provides multiple call handling options, call screening and audio announcements options. Departments can be referenced from the Auto Attendant menu or directly with a dedicated phone number-or both. Also known as "Hunt Group."

Department Dashboard

Our VoIP phone service administers everything needed to manage a busy department, available at a glance. Enable/disable agents from receiving inbound calls, view agent line presence, monitor active calls, one-click calling, track today's call volume and much more.

No Answer Policy and Overflow

If the call is not answered in the specific number of rings, calls can be routed to the next available agent. With your VoIP phone system, if no agents are available an overflow destination can be assigned including forwarding to another extension, to an external number, a voicemail box or loop back to ring agents in call distribution order again.

Reporting

Aptela's VoIP phone service generates history reports of any VoIP call to gain valuable insight into individual and departmental usage. With our Hosted VoIP PBX system Administrators assign the ability to run reports to any employee.