Features

Calling

Active Call Room

Web-based tool that allows employees to facilitate a variety of phone functions—including flip, hold, transfer, and call recording. 

Announce Caller

As calls come into any extension, an announcement identifies who is on the call and for which department the call is intended. This is particularly useful when the person taking the call belongs to multiple departments.

Announce Department

As calls come in to one or more departments, an announcement identifies who is on the call and for which department. This is particularly useful when the person taking the call belongs to multiple departments.

Audio Conferencing

Need ten people on a last-minute conference call? Aptela offers a basic conferencing service that will pull together the people you need, when you need them. Dedicate an extension or a phone number as a conference bridge. A beep announces arriving participants. With Aptela’s conferencing feature, there’s no need for an expensive conferencing service!

Basic Telephony Features

Includes all the basic phone functions: caller ID, call forwarding, call hold, call transfer, call waiting, 7-digit dialing for local numbers, 3-way calling, redial, do not disturb and speed dial.

Call Answering Rules

Allows you to configure your system quickly and easily. Incoming calls can ring multiple phones or extensions at once or call them one at a time. Calls can be routed to extensions to voicemail or an alternate phone. Create rules for individual extensions and/or for your company main number.

Call Blast

Allows you to have incoming calls ring multiple lines simultaneously.

Call Flip/Call Toggling

"Flip" a call from your desk phone to your cell phone-or vice versa-on the fly.

Call History

Throw away your sticky notes! Aptela maintains a list of all inbound and outbound calls, voicemails, faxes and call recordings. You’ll see the time called, duration of call and result. Add notes to calls, sort and search for calls, even return calls with a simple click of your mouse from your user dashboard.

Call Privacy

The ability to expose or block the outbound Caller ID.

Call Screening

Announces the incoming caller so that you can manage the call as you like. You can choose to accept the call, send the call straight to voicemail, or transfer the call to another extension or phone number.

Call Transfer (to any outside number)

In addition to transferring to a company extension (by number or dial-by-name), you can transfer a call to any outside phone number.

Custom Audios

Users, departments and any extension can customize audio options for specific needs. These include extension name prompts, voicemail greetings, transfer audio messages, hold music and more. Click to record your own audios on demand.

Enhanced 911 Service

Quick-dials your local emergency operator for assistance.

Extension Dialing

Using extensions, users can call coworkers within their company, regardless of their physical location.

Find Me/Follow Me (Personal Locator)

Forward calls to one or more other phone numbers to ensure you never miss a call. You can ring multiple numbers simultaneously or in a user-defined sequence.

Remote Office

Lets you work remotely, placing calls from any phone as if you were in the office. By using your IP deskphone or a softphone, you can avoid long distance fees and hotel calling surcharges.

Sequential Ring

Allows you to have multiple phone numbers ring in a specified sequence when receiving incoming calls.

Shared Call Appearance

Sets incoming calls to ring two lines simultaneously.

Softphone

Use a software-based telephone on your laptop or desktop computer instead of a traditional phone. Great for frequent travelers.

Toll-Free Numbers

Add toll-free numbers to make it even easier for customers to contact you. Toll-free numbers can be configured to forward to your auto-attendant, any extension or a conference.

Unlimited Local and Long Distance Calling

All local and on-network calls are free with Aptela's unlimited calling plan.

User Dashboard

This web-based dashboard presents all key features at your fingertips: missed phone, voicemail and fax messages, active call display, Find Me management and access to the company phone book and personal contacts for click-to-call functionality. Available from any PC or laptop with an Internet connection.

Virtual Transfer

While on a call, access call management features such as transfer, call recording and send to voicemail. There is no difference in functionality whether you are at your desk or on a mobile phone.

Warm Transfer

Allows you to put a caller on hold, call a third party, hang up and resume the conversation with the caller.