Features

Auto Attendant

Attendant Menus

Aptela's auto attendant offers the ability to create unlimited menus, also referred to as "Call Trees", that allow you to greet callers and provide them with options to choose to reach their destination. Many companies will build unique menus to greet callers during different times of the day: during business hours, lunch time, after hours, on holidays, etc.

Attendant Schedule

Create an auto attendant schedule to support the unique hours of your business. Assign attendant menus to play during the time and day periods you identify. All accounts receive one free attendant schedule with their Aptela service. Additional attendants may be purchased as an add-on service.

Auto Attendant

Greet incoming callers and direct them to the appropriate party, eliminating the need for a live attendant and ensuring an efficient calling experience. Create an auto attendant schedule to support the unique hours of your business. Assign attendant menus to play during the time period you identify. All accounts receive one free auto attendant with their Aptela service. Additional auto attendants may be purchased as an add-on service. Aptela’s auto attendant offers customizable menus, also referred to as "Call Trees", that allow you to greet callers and provide them with options to choose to reach their destination. Many companies will build unique menus to greet callers during different times of the day: during business hours, lunch time, after hours, on holidays, etc.

Dial by Extension

Allows callers to reach employees by dialing their extension at any time during the auto attendant greeting.

Dial by Name

Allows callers to reach an employee by dialing the letters of the employee's first or last name.

Holiday Schedule

Enables a group administrator to create and designate business holidays with unique schedules greetings for your designated company holidays.

Pre- and Post-Menu Transfer

This option will immediately transfer incoming calls to an extension or department prior to the greeting and attendant menu. One example is a company who wishes a receptionist to answer the phone and have the auto attendant play only if the receptionist is busy or away. You may also decide to transfer the caller to a phone number, department or extension after the attendant menu plays and no selection has been made.

Update Greeting Remotely

Allows a group administrator to update the company greetings or menu items remotely, when necessary. For example, if your office closes due to inclement weather, you can create a modified greeting from wherever you are.