FAQs
General
Does Aptela Business VoIP replace my phone system?
There are two answers to that question. Yes and no. Aptela can completely replace your current phone system and provider. Or we can work with your existing system and provider. You can use a basic phone—either analog or wireless—to receive calls. However, with a basic handset, you will receive only the types of features you would get with a complex (and expensive) in-house PBX system.
Are you a completely mobile business? If so, we can provide an auto attendant that will give you connectivity and messaging for your employees—as well as that big business presence.
How do I know if Aptela is a good fit for my business?
VoIP is useful to any size business, but it’s particularly valuable to small companies that do not have tens or hundreds of thousands of dollars to invest in receptionists, information or telecommunication systems, and dedicated technology staffs.
How does Aptela compare with residential VoIP service?
Most residential VoIP services are designed to minimize bandwidth requirements and cost—usually at the expense of voice quality and reliability. This is fine for home use and even, in some cases, for home-based businesses. But a larger business will need the more robust capabilities that Aptela's VoIP service provides.
Aptela also provides the professional support and service that a business needs. An Aptela VoIP specialist will guide you through the start-up process. We even feature on-staff voice recording talent to customize your auto attendant for your business!
Do you get stage fright when recording your voice mail greeting? Our on-staff voice talent can record your auto attendant for you.
What is Aptela Business VoIP?
Our web-based VoIP service makes traditional phone systems and service obsolete. With Aptela's VoIP service, any business with a quality broadband connection can enjoy a robust voice solution and make local and unlimited long-distance calls anywhere in the United States. Our VoIP service lets you:
- Avoid a costly, on-premise phone system
- Do away with phone system installation and maintenance charges
- Reduce your monthly phone bills. Significantly.
What kind of quality can I expect using VoIP?
Not to brag, but you can expect superb sound quality—and excellent reliability. Usually better than old-fashioned phone service, in fact! Our certified and tested hardware comes with the latest High-Definition (HD) voice technology for unparalleled clarity. In an independent survey by Savatar, 83 percent of companies reported better quality of service and reliability with VoIP solutions.
Not sure what your bandwidth needs are? An Aptela VoIP specialist can review your current setup and assess your needs. How much bandwidth you need generally depends on the number of concurrent calls your employees make and the types of data services they use.
In an independent survey by Savatar, 83 percent of companies reported better quality of service and reliability with VoIP solutions.
What makes Aptela different from other VoIP providers?
For starters, we focus on how companies do business today—not how things were 15 years ago. We understand that your phone system should be a value-added resource, not a constraint. Modern companies demand flexible solutions to accommodate owners and employees who are on the go and always on.
At Aptela, we take you beyond mere phone calling. We give you tools that allow you to manage and take control of your communications—and let you manage those tools through an easy, web-based interface. And when you need support, just contact our US-based, in-house client support center.
Who is Aptela?
We're a leader in today's growing Voice over Internet Protocol (VoIP) market. We provide small and medium-sized businesses with hosted VoIP solutions. Our hosted turnkey voice solution eliminates the expense, complexity and ongoing maintenance of on-premise systems—while delivering big features and flexibility that even expensive on-premise systems can't match.