Features
Calling Features
Announce Caller
As calls come in to one or more departments, an announcement identifies who is on the call and for which department. This is particularly useful when the person taking the call belongs to multiple departments.
Aptela Dashboard
Displays records of your most recent incoming, missed and outgoing calls. Allows you to click-to-call any number, listen to voicemails, read faxes and more.
Configure basic and advanced voice service settings through an easy-to-use portal that is accessible from any PC or laptop with an Internet connection.
Basic Telephony Features
Includes all the basic phone functions: caller ID, call forwarding, call hold, call transfer, call waiting, 7-digit dialing for local numbers, 3-way calling, redial, do not disturb, and speed dial.
Call Blast
Allows you to have incoming calls ring two or more lines simultaneously.
Call Flip-Call Toggling
"Flip" a call from your desk phone to your cell phone—or vice versa—on the fly.
Call Room
Web-based tool that allows employees to facilitate a variety of phone functions—including click-to-call, flip, hold & transfer, conference, call recording and more.
Call Screening
Announces the caller ID so that you can manage the call as you like. You can choose to accept the call, send the call straight to voicemail, or transfer the call to another extension or phone number.
Call Transfer (to any outside number)
In addition to transferring to a company extension (by number or dial-by-name), you can transfer a call to any outside phone number.
Calling Line ID
The outgoing number can be revealed or blocked by the employee.
Enhanced 911 Service
Quick-dials local emergency operator for assistance.
Extension Dialing
Using extensions, users can call coworkers within their company regardless of their physical location.
Find Me/Follow Me (Personal Locator)
Forward calls to multiple phone numbers that will ring simultaneously or in a user-defined sequence.
Outlook® Integration
The Outlook integration plug-in allows you to call anyone from your Outlook contact list with a simple click of the mouse.
Remote Office
Lets you work remotely, placing calls from any phone as if you were in the office. Avoid long distance fees and hotel calling surcharges (requires configured softphone or your IP desk phone).
Sequential Ring
Allows you to have multiple phone numbers ring in a specified sequence when receiving incoming calls.
Simultaneous Ring
Allows you to ring multiple phone numbers or extensions at the same time when receiving incoming calls.
Softphone
Lets you use a software-based telephone on your laptop or desktop computer instead of a traditional phone.
Unlimited Local and On-net Calling
All local and on-network calls are free with Aptela Unlimited plan.
Virtual Transfer
While on a call, press ## to access call management features such as transfer, call recording and send to voicemail. There is no difference in functionality whether the user is at their desk or on a mobile phone.
Warm Transfer
Allows you to put a caller on hold, call a third party, hang up and resume the conversation with the caller.
Administrator
Dialing Restrictions
Allows the adminstrator to set the calling policy for each user.
Directory on Phone
When using Polycom IP Soundpoint phones, access your company directory straight from the phone.
Loudspeaker Paging
Group administrators can access an intercom paging system by dialing an extension within the group (requires VoIP speakers or adaptors).
Music On Hold
Allows group administrators to upload an audio file (.wav) into the system for broadcast play to parties on hold.
Password Management
Group administrators can reset user passwords for the web-based portal and voicemail system.
Reporting
Generate reports based on resource usage to gain valuable insight into individual and departmental usage.
Auto Attendant
Auto Attendant Support
Create automated menus to direct incoming callers to the appropriate party, eliminating the need for a live attendant and ensuring an efficient calling experience.
Customizable Menu Options
Customize the auto attendant to meet your unique needs.
Departments
Set up a sub-group of extensions to handle incoming calls Choose from multiple ring options, call screening and audio announcements options. Departments can be referenced from the Call Tree or directly with a dedicated phone number—or both. Also known as "Hunt Group."
Dial by Extension
Allows callers to reach employees by dialing their extension at any time during the auto attendant greeting.
Dial by Name
Allows callers to reach an employee by dialing the letters of the employee's first or last name.
Holiday Schedule
Enables a group administrator to designate business holidays and set a unique after hours greeting for those scheduled dates.
Night Attendant
Allows a group administrator can establish a different auto attendant greeting for non-business hours.
Record User Names
Employees can record their names associated with their personalized greetings. This is played when callers dial by name or extension from the auto attendant.
Transfer to Operator
Configure the phone menu options to include the ability to transfer to the operator or front desk receptionist.
Update Greeting Remotely
Allows a group administrator to update greetings remotely, when necessary. For example, if your office closes due to inclement weather, you can create a modified greeting from wherever you are.
Conferencing
On-demand Audio Conferencing
Schedule anything from team meetings to prospect-facing webcasts—from presentation to desktop sharing.
Push Conferencing
Instantly spin up conferences with a single click. Provides one platform for all your conference needs.
Faxing
Fax Machine Support
Send and receive faxes via physical fax machine.
Fax-to-Email
Forwards your faxes to one or more email accounts.
Large Online Fax Storage
Store thousands of faxes online or download them to your desktops.
Receive Fax
Set up one or multiple fax numbers. Faxes can route to individual users or departments.
Send Faxes
Send a fax quickly through the online interface.
Web Access to Faxes
Retrieve your faxes from any device connected to the Internet.
Queuing
Agent Log-in/Log-off
Allows agents to log in and out of the queue.
Call Queuing
The system will queue incoming calls in the order received until an agent is available to answer.
Call Recording
Allows you to record calls at an individual or departmental level. Offered as an add-on service, call recording allows you to save designated inbound calls, which is particularly valuable for training and quality control.
Multiple Call Distribution Policies
The group can set uniform distribution rules to route incoming calls to the available agents.
No Answer Policy
Calls that have been distributed to agents—but are not answered within a specific number of rings—are redirected to the next available agent. After all agents have been visited once, the call can either be forwarded to an external number or placed back in the queue.
Outlook® Toolbar Integration
The Outlook Toolbar plug-in allows you to call anyone from the Outlook contact list with a simple click of the mouse.
Overflow
An overflow destination can be assigned to calls when a group is unable to answer immediately.
Queue Escape
Queue escape offers callers an option to get out of the call queue.
Reports
Reporting helps you manage your team and operate efficiently in serving your prospects and customers.
Voicemail
Announcements
Send a blast audio announcement to employees to communicate important events or information.
Voice Message Call Back
Respond to a message by calling the sender directly from the system, eliminating the hassle of searching for and dialing numbers.
Voice Message Notification
Be informed of new voice messages via email or SMS.
Voice Messaging
Customize your personal greeting. Listen, send, delete and save each voice message you receive.
Voicemail to Email Integration
Receive your voicemails as email attachments in your inbox (on your PC or mobile device) in a .wav or mp3 file format. If available, the caller's name and number are included in the subject line.
Add-ons
Call Recording
Record calls at a push of a button or record all inbound calls that you or your departments receive.
Click to Call
Allows you to create a link on your website that provides prospects and customers a way to call you directly from a web page with a simple click of the mouse.
Toll-free Numbers
Add toll-free numbers to make it even easier for customers to contact you. Toll-free numbers can be configured to forward other toll-free calls to your auto attendant.