Better World Telecom
"With one number that wasn't tied to any location, any moves we made in the future wouldn't be an issue."
Ali Gunertem, Director of Customer Operations, BetterWorld Telecom
Challenge: Finding a phone solution flexible enough to meet changing business conditions.
Thanks to BetterWorld Telecom, organizations with social and sustainable missions can save on their telephone and Internet services—so they have more money to spend on doing good. But BetterWorld needed a sustainable phone system—one it wouldn't have to discard as it grew.
Solution: Finding a scalable system that's independent of geography.
When BetterWorld moved to new offices, they needed new phone service. But they wanted to keep their old phone number. They also needed the ability to move offices, grow their workforce and expand operations across the country—with a communication solution that would keep up with it all. With Aptela's hosted VoIP service, BetterWorld has all that and more:
- Implement phone service at new offices in minutes
- Ensure calls connect with intended recipients—in the office, offsite or out of town
- Allow employees to use cell phones just like they use their desk phones
- Make a professional first impression on callers
Result: Teaming up to provide service to their customers, as well.
"Aptela's solution is phenomenal for a company like us—a company that's comfortable with technology, has a finite budget and wants to look like a Fortune 500," says Director of Customer Operations Ali Gunertem. As BetterWorld has grown, so has its business relationship with Aptela. Today, Aptela not only provides phone services to BetterWorld, but also to more than 50 of their customer organizations—representing nearly 600 of their users. BetterWorld uses Aptela to craft communication solutions that deliver:
- Unprecedented employee mobility
- Sophisticated services without a sophisticated price tag
- Immediate scalability to support growth
- Optimal employee productivity, regardless of location
- Strong first impression so a small company seems like major entity
- Support for best-of-class service guarantees by increasing connections with live representatives
