How to Receive Email Notifications for Departments (Groups)

Notifications can be sent for voicemails, call recordings, faxes, and calls to a department.  All standard users and departments have notification options included with the extension. Only the Account Operator or Department Manager can setup and manage notification settings for departments.  Please note that fax notifications can be setup and modified by the Account Operator only. Log in to the Aptela account as the Operator Department Managers can log in with their User name and password Click People from the Navigation Bar Click the Departments tab Click the name of the department you wish to setup notifications for Scroll down to Notifications section Select the notification Type you wish to receive notifications for (see below definitions for notification types) Click Enabled to activate the noficiation Type Select whether to Include Content and/or Mark As Read (see below definitions for notification settings) Enter your email address in the Target Email Address field Note: To have notifications sent to multiple email addresses, separate the email addresses with a comma Click Save at the bottom of the page Definitions for Notification Types The Calls notification type notifies you of new calls received to the extension via email. This type is recommended for those who wish use email to manage received calls to the extension. The Call Recordings notification type notifies you of new call recordings via email, and can deliver the audio of the recorded call as an email attachment. The Voicemails notification type notifies you of new voicemail messages via email, and can deliver the voicemail message content as an email attachment..  This is the most commonly used notification type. The Faxes notification type notifies you of new faxes via email, and can deliver the documented fax as an email attachment. ***** Definitions for Notification Settings Enabled – Activates notifications for the selected message type(s) Include Content – Adds the message content to the email notification. Voicemails may be sent as .wav or mp3 files. Mark as Read – Marks messages in your Aptela message window as read messages. This setting is recommended if you wish to use email to manage voicemail messages.  Target Email Address – Enter the email address where you want the messages to go.  Separate multiple email addresses with a comma.

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