About the Call Room on the Web Portal

The Call Room displays the active calls and gives the user control to disconnect, transfer, flip, record a call, or put a caller on hold. Active Calls Display This shows any active calls and their status. Call: Shows the the caller name and/or number. Note that many calls have one or both of these items blocked, so you may not always see the 'real' information. Status: Shows the status of the current active call. Call Room Controls Hangup:Disconnects the call. Transfer Call: Transfer calls to voicemail, a contact in your Quick Dial list, another extension in the Directory, a number from your Address Book, or to another 10-digit "direct dial" number.  Voicemail:If the call is just ringing or you are on the call, you can transfer the caller you your voicemail Directory: Transfer to anyone in your company directory (this is similar to using ##3 from your phone breakout menu) Address Book: Transfer to anyone in your personal Address Book Direct Dial: Transfer to any 10-digit phone number Flip: Transfers calls to another phone in your Find Me List. Hold: Places the caller on hold. Clicking this a second time takes the call off hold. Record:  Record a call. Recordings are saved with the call record and can be accessed via the Messages page, indicated by a triangle under the "REC" column. Click on the message and the recording will begin playing; you also can download the recording as a .wav file. Recording is purchased add-on feature. Tip: Department recordings are accessed via the Messages page for the department. Users can access department recordings by selecting the department from the drop down under Browse Folders (lower right) Notes: Take notes while on a call.  Notes are saved with the call record, and can be accessed via the Messages page, indicated by the notepad pencil icon under the "Notes" column.

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