How to Access Your Aptela User Account

Aptela Users will get their Client ID, User name and Password from their Account Operator, the internal system administrator for the Aptela service. As a user, you have the following capabilities via the Web Portal: View and manage your call history Change your Password and voicemail PIN Set up your Find Me/Follow Me list Enable call screening settings and other call management features Enable voicemail notifications Send and receive faxes (based on rules set by your account operator) And more! To learn how to login and verify your account information, see the instructions below.  To learn more about how to use the above listed capabilities, visit the Key Features section of the Knowledge Base. 1.   Access your Aptela User Account To access your Aptela account, you will need your Client ID, User name, and Password.  Users who have not received their password will need to contact their Account Operator.  If this is your first time accessing your user account, verify that your settings and account information are correct (see additional steps below). Log in at http://www.aptela.com/my-account 2.   Verify your Account Settings To verify your personal account settings, log in to the application. Click on Settings and then My Account.  The user's Edit page will open. The Find Me List is the first section on the Edit page. It is used to forward phone calls to destinations other than your primary phone [e.g. SIP (desk) phone or mobile phone]. If using a SIP phone as your primary phone, verify that the SIP address is entered (it will look similar to 'sip:username.clientID@aptela.com').  To enter the SIP address, click the box under "Default SIP Phone". If using a mobile phone as your primary phone, verify that the 10-digit number is correct.  To make changes to the number, enter the 10-digit number in the "Phone Number" field.  For more advanced functionality, visit the Find Me List section under Key Features. Scroll down to the Account Information section to verify the following: First Name and Last Name: Make sure your name is spelled correctly. Extension: This is your new extension number. Users cannot change the extension and should contact their Account Operator for change requests. Email: Make sure your email address is correct. Password: Click here for instructions to personalize your password. PIN: Click here for instructions to personalize your PIN. Scroll down to the E911 section to verify the correct E911 address is associated to your user account.  This is required for users who use a SIP (desk) phone. Click on E911  to expand the section. Verify that the "Current Address" is the correct physical location of your phone, or choose the correct location from the "Select New Address" pick list. If the correct physical location of the phone is not listed, contact your Account Operator immediately to have it added. Scroll to the bottom of the page and click Save (Important!) Related Articles Overview of the User Navigation Pages on the Web Portal

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