1. Turn the body of the phone over to expose the back of the unit.
2. Locate a white sticker with a serial bar and a long string of letters and numbers beginning with 000. This is the phone MAC Address.
3. Log into the Aptela account as the user or operator:  my.aptela.com  
• Users:  Click on Settings at the top of the page then My Account tab.
• Operators: Click on People at the top of the page then click on the user extension the phone is assigned to. 
4. Scroll down and click on VoIP Settings.
5. Click on Launch Phone Tool next to Configure your SIP phone. This will open a new window.
6. Check that the MAC Address reads the MAC Address on the back of the phone.
7. If necessary, type in the correct MAC Address and click Save. If the MAC Address was not entered, unplug phone for 10 seconds then plug it in again.

1. Log into the Aptela account as the operator to access your FTP settings:  my.aptela.com.  If you are not the operator, see them to get this info.
• Click on Settings at the top of the page then About tab.
• Locate the FTP User ID and FTP Password.  This information is made up of a string of numbers.
• Make note of this information as you will need it check or update the phone's  configuration.
2. If the phone is on an idle screen, press the Menu button.
• If the phone does not reach an idle screen, quickly press the Setup soft key when you see the Welcome screen, type in 456 for the password and press Enter.  Then go to Step 7.
3. Choose 3 – Settings.
4. Choose 2 – Advanced.
5. Type in the password 456 and press Enter.
6. Choose 1 – Admin Settings.
7. Choose 1 – Network Configuration.
8. Arrow down to Server Menu and hit Select or the check mark button.
9. Make sure the Server Type is FTP
10. Make sure the Server Address is ftp.aptela.com
• If necessary, press Edit then type in ftp.aptela.com and hit OK or the check mark button.  NOTES: Use the # key or 1/A/a button to cycle between numbers and letters.  Use the * button for periods. The server address must be in all lower case letters.
11. Make sure the Server User is your FTP User ID (collected in previous steps)
• If necessary, press Edit then type in your FTP User ID and hit OK or the check mark button. Next arrow down to Server Password and press Edit.  Type in your FTP Password and hit OK or the check mark button.
12. Press the Back or Exit button until prompted to Save configuration or Reboot.

Server Type: FTP

Server Address: ftp.aptela.com

Server User: your FTP User ID

Server Password: ***** (your FTP Password)