This article is helpful for customers who did not purchase Polycom phones through Aptela. Auto-configuration automatically updates the firmware and configures the phone for use with your extension, as well as downloads your company directory to your phone.

The Account Operator is responsible for setting up and registering their users' phones, or assisting their users with phone setup by providing instructions, the account FTP information, and answering any questions.  Note: the FTP information can only be accessed by the account Operator.  Users who have not received this information will need to contact their account Operator for it.

The attached Polycom Auto-Configuration Guide (see attachments to the right) will provide instructions to auto-configure the user's Polycom phone.  These instructions are intended for Aptela customers who did not purchase Polycom phones through Aptela or who purchased pre-owned phones.

All Polycom phones purchased from Aptela arrive setup for auto-configuration and you do not need to follow this process. This guide is only needed if the phones are already not configured for auto-configuration or have been fully re-formatted through a "factory reset" or "reformat".