Troubleshooting your Polycom phone
Questions about settings & troubleshooting
Troubleshooting Polycom Phone Configuration
Most phone installation or registration issues arise when the phone's MAC Address is
not assigned to an extension or when the phone settings...
(No rating)
2006.09.12
Views: 4308
Can I change the Aptela image on my Polycom phone?
The Aptela image (or logo) on the Polycom phone cannot be changed. Aptela currently does not support any branding customization of the phones.
(No rating)
2009.02.11
Views: 7481
Resetting the Polycom phone password if you forget it
Press 4, 6, 8, and * at the same time and the phone will ask for the ADMIN password (certain Polycom models use 1, 3, 5, 7 instead). If you've...
2006.12.21
Views: 7633
My Polycom phone says 'URL Call is Disabled'
When the phone says 'URL Call Disabled', this means the phone is not registering with our servers and you will not be able to make or receive...
2006.10.19
Views: 10275
Polycom phone cannot obtain boot parameters
Issue: My Polycom IP Phone is in a constant state of reboot. It keeps showing the message, "Failed to get boot parameters via DHCP. xxx...
(No rating)
2006.09.24
Views: 10275
How to Reset your Polycom
Resetting your Polycom phone can be an effective troubleshooting step
for resolving problems with pre-installed Polycom phones. Depending on...
2006.09.20
Views: 21633
How to Reboot your Polycom Phone
Manual reboot To reboot phones manually, press and hold the following keys simultaneously until a confirmation tone is heard or for about three...
(No rating)
2006.09.20
Views: 6113
What if the auto-provision process fails to fully configure my phone?
What if my Polycom phone finishes the auto-provisioning process but doesn't work properly or the display is not correct? This problem is a very...
2006.09.13
Views: 6196
How can I see my Polycom phone's firmware version?
On the Polycom phone, press the menu button and then 2121The screen will show something similar: Label: SIP Version: 2.x.x P/N: xxxx-xxxxx-xxx...
(No rating)
2006.09.12
Views: 4538
How can I see my Polycom phone's IP address?
On the Polycom phone, press the menu button and then 2, 2, 1. The screen will show ...IP Address DHCP status Subnet Mask IP Gateway SNTP Address...
(No rating)
2006.09.12
Views: 6899
My Polycom phone can't connect to the network
If your Polycom cannot connect there is one of two problems: firewall or phone mis-configuration. This article deal with phone mis-configuration....
(No rating)
2006.09.12
Views: 15731