Browser Compatibility & Basic Web Portal Questions
General Information about Browser Compatibility and the Aptela Web Portal

Using Internet Explorer 8 with Aptela

Some customers may experience problems using Aptela with Internet Explorer 8, such as Operator Reports not generating. This may be due to some...
(No rating)  2010.07.21    Views: 1206   

Logging out of the Aptela Web Portal

Users and Account Operators can log out of the web portal by clicking "Logout."Closing the web browser is another way Users and Account...
(No rating)  2009.04.24    Views: 3296   

User Navigation - About the Queues Page on the Web Portal

Aptela Queues is a purchased, add-on feature.  Customers with Queues will have visibility to the Queues window as described on this page.  The...
(No rating)  2009.04.24    Views: 2909   

User Navigation - About the Settings Page

From the Settings page users can access:Settings for their extensionTheir user profileTheir account and user record information The...
(No rating)  2009.04.24    Views: 2284   

User Navigation - About the Help Page on the Web Portal

Users can easily access Aptela's online help via the Navigation Bar while logged in to their user account.  Users who are not logged in to the...
(No rating)  2009.04.24    Views: 3568   

User Navigation - About the Call Tree Page on the Web Portal

The Call Tree page displays your company's call tree menu and settings. This section is useful when users need to view or listen to their account...
(No rating)  2009.04.23    Views: 5200   

User Navigation - About the People Page on the Web Portal

The People page is the second segment on the Navigation Bar. It displays your company directory and address book.  This section is useful if you...
(No rating)  2009.04.17    Views: 4744   

User Navigation - About the Messages Page on the Web Portal

Your online account provides access to many useful features to take control of your day by managing important calls. The Messages section is the...
  2009.04.09    Views: 5322   

Aptela on Apple OSX operating systems

The Aptela web-interface works with the following browsers on the Apple OSX platform:Safari 3.x and higherFirefox 1.5.xFirefox 2.xFirefox 3 and...
(No rating)  2007.09.12    Views: 2314   

Instant Messaging Currently Unavailable Error

If you receive the "Instant Messaging Currently Unavailable" Error, you may need to set up some firewall access rules. To do so, create...
  2007.09.04    Views: 2222   

Directory and Department Commands

Conference Calling  Conference calls can be initiated and managed in the application. If conferencing is enabled for a department, that department...
  2007.08.20    Views: 6812   

Browse Folders

Within the Messages view of your online account, the Browse Folders box delivers tools to view your call logs and, based on permissions, the call...
(No rating)  2007.08.19    Views: 2698   

Message Commands

New FaxSend a fax. You can type in one or more fax numbers, or use a fax list that you've already created (see Manage Lists)Manage ListsCreate a...
  2007.08.19    Views: 6763   

Vista compatibility with the web interface

Aptela requires several programs/plugins in order to work. If your PC is upgraded from XP to Vista it is likely that these will already be...
(No rating)  2007.07.26    Views: 2450   

How do I get rid of the message "This page contains both secure and nonsecure..."?

If you are using Internet Explorer and you see this message, you can turn it off. Select Tools > Internet Options > Security Tab....
(No rating)  2006.12.13    Views: 4895   

Do I Need to Unblock Pop-ups to Manage my Aptela Account via the Web Portal?

Yes.  Several parts of Aptela, including My Account and adding Users or Departments, require that your browser allow pop-ups. For instructions...
(No rating)  2006.09.04    Views: 4593