Departments
Setting up and managing department groups.

How to Give Users Access to Group (Department) Voicemail

Users who are part of a Group/Department can easily access voicemails for departments they are associated to by setting up their user profile to...
  2009.04.13    Views: 3394   

How to Delete a Department (Group)

Only the Account Operator can add and delete departments.  Be sure to refer to the "Important Notes" below before deleting a...
(No rating)  2009.02.04    Views: 2632   

How to Add a Department (Group)

A department is used to route inbound calls to more than one person. Only the Account Operator can add new departments. Adding a new department...
(No rating)  2006.09.04    Views: 7242   

What Privileges Do Department (Queue) Managers Have?

Departments (Queues) can have managers set for them. Managers have rights to:Make edits to the department settings, including adding and removing...
(No rating)  2006.09.01    Views: 2550