To protect accounts from improper disclosure of proprietary account information or execution of account changes, Aptela will verify that the requestor is an authority for your account.  Verification is done asking that the requestor state the operator password. In addition, notification of account changes and dissemination of proprietary account information will be sent to the operator email on file.

Operator Password
Aptela support and billing representatives will use the operator login password verify that the requestor has the authority to make account changes and/or discuss account information.

To change/update the operator password, call Aptela support.

If you have forgotten your operator password, use the “Forgot Password” link on the sign-in web page. The password will be sent to the operator email address on file.

Operator Email
The operator email for your account is managed by the account. This email is often used for verification and will receive updated passwords, account change notifications and sensitive account information. To ensure the safety of your company’s information and service, please update this information regularly.

To verify or update your account operator email:

1. Login to Aptela with the operator credentials
2. Click the Settings  tab in the top navigation
3. Click on the My Account tab
4. Within the section named Account Information, you will see an entry for email