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Aptela Knowledge Base » User and Department Management » User Management » What if I forgot my login password, user name or Client ID?

What if I forgot my login password, user name or Client ID?

Forgot Password

If you forgot your Aptela account password, go to the login page and click Forgot your password under the Log In button.  Complete the Password Request form using your company email address.  Aptela will email you a new temporary password.  NOTE: you must have an email address in your user profile to retrieve a new password.

If you do not receive a password within 3 minutes, please check your Spam folder. 

Unable to complete the form?
  • Users: refer to your account admin who can change the password for you.
  • Admins: submit an account change ticket, and Aptela will send a new temporary password for the admin account to the administrator’s email address on file.

Forgot User Name

Only the account administrator and Users have a user name. If you forgot your user name:

  • Users: refer to your account admin who will be able to provide it to you. 
  • Admins: call into Aptela.  You will first have to verify the answer to a security question.

Forgot Client ID

If you forgot your Aptela Client ID:

  • Users: refer to your account admin who will be able to provide it to you. 
  • Admins: call into Aptela.  You will first have to verify the answer to a security question.

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