There are four types of "extensions" as defined by the Aptela system: the Account Operator, Standard users, Featureless users, and Departments.  Associated fees apply for the addition of new user and/or department extensions. 

ACCOUNT OPERATOR
The Account Operator is a designated administrator for your company's Aptela account. This designee is given an "Operator" user account to manage administrative and account level tasks.  Only the Account Operator is authorized to request billing information and/or account changes that impact services or fees.

There is only one Operator account within the Aptela system, but multiple people within your company can have access to it.  Because the Account Operator can make major account changes that can impact your service and monthly costs, we suggest the Operator account information be kept confidential.

The Operator user account is a free administrative account intended to be used to make account changes.  It is not intended to be used as a Receptionist or as a regular user account.  Associated fees will apply if it is used in this manner.

Listed below are some of the additional privileges and responsibilities of the Account Operator:

• Adding and managing user extensions in the web portal
• Adding and managing department extensions in the web portal
• Setting up and managing your call trees in the web portal
• Setting up and managing E911 address(es) in the web portal
• Setting up and managing users' phones
• Purchasing new hardware
• Requesting or modifying phone numbers