User Management
Setting up and managing users.
How to Delete a User
The Account Operator has the ability to add, modify and remove users. Some reasons you may delete a user are: the extension is no longer needed,...
(No rating)
2009.02.04
Views: 3939
How to Add a Standard User
The Account Operator has the ability to add, modify and remove users. A user is anyone that will use the Aptela service for incoming and/or...
2006.09.04
Views: 14456
What if I forgot my login password, user name or Client ID?
Forgot Password
If you forgot your Aptela account password, go to the login page and click Forgot your password under the Log In
button. ...
2011.02.10
Views: 1559
How to Prevent Users from Accessing the Company Call Record
With the Secure Message Log setting, the Account Operator can control whether or not Users can view the company call record via the pick list...
(No rating)
2009.06.04
Views: 3515
How to Change/Personalize the Account Operator Login Password
To change the operator login password, you will need to access your Aptela account via the web portal.Log in to the Aptela Operator accountSelect...
(No rating)
2009.06.01
Views: 6029
How to Add a Featureless User
The Account Operator has the ability to add, modify and remove users.
A user is anyone that will use the Aptela service for incoming
and/or...
(No rating)
2009.05.04
Views: 2419
How to Change or Reset a Password or Voicemail PIN for your Employees
The account Operator can change or reset passwords/voicemail PINs for their employees. This is helpful when a user has forgotten their Web...
(No rating)
2009.04.08
Views: 5458
How to Edit an E911 Address
As an account administrator, you are required to keep your Aptela account updated with an accurate E911 address. Additionally, you are...
(No rating)
2009.02.23
Views: 7177
How to Add an E911 Address
As an account administrator, you are required to register your physical location (where Aptela services are used) with the national database by...
2009.03.05
Views: 7904
How to Change/Personalize your User Login Password or Voicemail PIN
To change your login password or voicemail PIN, you will need to access your Aptela account via the web portal. The login password is used to...
(No rating)
2009.02.20
Views: 8690
About the User and Department Extension Types
There are four types of "extensions" as defined by the Aptela system: the Account Operator, Standard users, Featureless users, and...
(No rating)
2006.09.10
Views: 7555
How to Change an Extension Number
Only the Account Administrator can change extension numbers. To change an extension number, follow the below instructions. Log into the Aptela...
(No rating)
2006.09.04
Views: 7083
What is the difference between an Unlimited, Metered and Limited user account?
Metered: Unlimited inbound and on-net calls. Pay per minute for all outbound calls and inbound calls forwarded to an outbound number. Available for...
2006.08.29
Views: 5533