User Management
Setting up and managing users.

How to Prevent Users from Accessing the Company Call Record

With the Secure Message Log setting, the Account Operator can control whether or not Users can view the company call record via the pick list...
(No rating)  2009.06.04    Views: 1815   

How to Change/Personalize the Account Operator Login Password

To change the operator login password, you will need to access your Aptela account via the web portal.Log in to the Aptela Operator accountSelect...
(No rating)  2009.06.01    Views: 3121   

How to Add a Featureless User

The Account Operator has the ability to add, modify and remove users.  A user is anyone that will use the Aptela service for incoming and/or...
(No rating)  2009.05.04    Views: 1278   

How to Change or Reset a Password or Voicemail PIN for your Employees

The account Operator can change or reset passwords/voicemail PINs for their employees. This is helpful when a user has forgotten their Web...
(No rating)  2009.04.08    Views: 2980   

How to Edit an E911 Address

As an account administrator, you are required to keep your Aptela account updated with an accurate E911 address. Additionally, you are...
(No rating)  2009.02.23    Views: 4815   

How to Add an E911 Address

As an account administrator, you are required to register your physical location (where Aptela services are used) with the national database by...
  2009.03.05    Views: 5550   

How to Change/Personalize your User Login Password or Voicemail PIN

To change your login password or voicemail PIN, you will need to access your Aptela account via the web portal.  The login password is used to...
(No rating)  2009.02.20    Views: 4828   

How to Retrieve your Forgotten Login Password

Your Login Password is required to access your Aptela account.If you forget your user or operator password, the best thing to do would be to...
  2009.02.06    Views: 3254   

About the User and Department Extension Types

There are four types of "extensions" as defined by the Aptela system: the Account Operator, Standard users, Featureless users, and...
(No rating)  2006.09.10    Views: 5512   

How to Change an Extension Number

Only the Account Administrator can change extension numbers.  To change an extension number, follow the below instructions.  Log into the Aptela...
(No rating)  2006.09.04    Views: 4920   

What is the difference between an Unlimited, Metered and Limited user account?

Metered: Unlimited inbound and on-net calls. Pay per minute for all outbound calls and inbound calls forwarded to an outbound number. Available for...
(No rating)  2006.08.29    Views: 3697