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Aptela Knowledge Base » User and Department Management » User Management » How to Change or Reset a Password or Voicemail PIN for your Employees

How to Change or Reset a Password or Voicemail PIN for your Employees

The account Operator can change or reset passwords/voicemail PINs for their employees. This is helpful when a user has forgotten their Web password or Voicemail PIN.

1.  Log in to www.aptela.com/my-account as the Operator
2.  Click on People
3.  Find the User who needs assistant and click on that user (or select the edit icon in the pop-up window)
4.  The "Edit Power User" screen will appear
5.  To change the password:
a.  Enter and confirm a new login password in the Password and Re-type Password fields.  The password must contain both letters and numbers, and be at least six characters long


6.  To change the PIN:
a.  Scroll to the section named Account Information
b.  To the right of the page, find the Password and/or PIN fields
c.  Enter and confirm a new voicemail PIN in the PIN and Re-type PIN fields. The PIN must be of four digits long



7.  Scroll to the bottom and click Save

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