General Troubleshooting Information
Information about uncommon phone behavior, where to access your SIP/FTP information, or trouble-shooting IP phones.

What Do I Do if My Phone is Showing the Wrong Time?

If your phone is showing the wrong time (for example - after Daylight Savings Time switch), it's possible that the time zone is not correctly set...
(No rating)  2009.06.04    Views: 1391   

Where Do I Find the FTP & SIP Password Information?

The account FTP & SIP Password information is used to program SIP phones to your Aptela account.  This information is particularly useful...
(No rating)  2006.11.09    Views: 4474   

I am seeing a 'Duplicate IP' message on my phone

Each network device must have a unique IP address. This error indicates that the phone detected another device using its assigned IP address....
(No rating)  2006.09.16    Views: 3773   

Is my phone registered?

Your phone or adapter must be registered with the Aptela system before it will function. Phone registration is your phone letting Aptela know where...
  2006.09.16    Views: 3189   

Why are some calls going straight to voice mail or not ringing any phone numbers in a user's Find Me List?

There are three possible reasons:Network not configured to allow inbound SIP trafficPhone on Do-Not Disturb or is set to Foward to another...
  2006.09.09    Views: 5683