General Troubleshooting Information
Information about uncommon phone behavior, where to access your SIP/FTP information, or trouble-shooting IP phones.
I can make calls. I cannot receive calls
Typically when one or few phones are not able to receive calls, the
user’s phone, extension setup or an account configuration is causing the...
(No rating)
2010.11.16
Views: 2037
Phone will not register or has lost registration (unable to make & receive calls)
In order to make and receive calls on your SIP device, it needs to register with Aptela’s proxy server. If you did not use our phone...
(No rating)
2010.11.16
Views: 1895
Troubleshooting General SIP Phone Configuration
Most phone installation or registration issues arise when the phone's MAC Address / MAC ID is not assigned to an extension or when the phone...
(No rating)
2011.01.10
Views: 1214
Why does my phone's message light blink when I do not have new voicemail messages?
The message waiting indicator (MWI) light on your Aptela purchased or
auto-provisioned phone will blink when you receive new voicemail
messages...
(No rating)
2010.11.16
Views: 1817
Phone will not power on
Try the below quick troubleshooting steps if your SIP phone will not power on.If using local power and not Power over Ethernet (POE), verify that...
(No rating)
2010.11.16
Views: 493
What Do I Do if My Phone is Showing the Wrong Time?
If your phone is showing the wrong time (for example - after Daylight Savings Time switch), it's possible that the time zone is not correctly set...
(No rating)
2009.06.04
Views: 3324
Where Do I Find the FTP & SIP Password Information?
The account FTP & SIP Password information is used to program SIP phones to your Aptela account. This information is particularly useful...
(No rating)
2006.11.09
Views: 6898
I am seeing a 'Duplicate IP' message on my phone
Each network device must have a unique IP address. This error indicates that the phone detected another device using its assigned IP address....
(No rating)
2006.09.16
Views: 5852