Aptela has long been committed to the protection of customer privacy. You can review details of our practices in our General Privacy Policy at http://www.aptela.com/misc/privacy-policy/. In addition, we comply with federal laws regarding the protection of customer account information. Federal law characterizes this type of information as “Customer Proprietary Network Information” or CPNI.

At Aptela, we refer CPNI in two ways:

• “Account information” - information about an account’s service and use of those services as well as general billing information.
• “Account changes” - requested changes to the account which materially impact feature/functionality and that change account billings.

Identity Verification
When calling into Aptela support or submitting requests via the internet, Aptela representatives will verify that the requestor is an authority for the account. This verification is done through authenticating the operator login password.  Aptela will not disclose information or make account changes without verifying the operator password.

Notifications of Certain Account Changes
In addition to identity verification, Aptela will send account information to the operator email address on record.  The “authorized operator email” is managed within the Aptela web portal and is managed by the account operator.  

Questions or Comments
Aptela takes seriously our obligation to protect customer information. Our compliance with the rules recently enacted by the FCC is a continuation of our long-standing practice. If you have questions about this notice or about our specific commitment to the protection of your information, please contact us at marketing@aptela.com.