Browse by Category
  
Search  
Aptela Knowledge Base » Key Features » Caller ID » Why Does Inbound Caller ID Only Show the Phone Number?

Why Does Inbound Caller ID Only Show the Phone Number?

On calls you receive, Caller ID is sent out by the caller's telephone provider, assuming they haven't blocked it. The call is then handed off to one or more telecom companies who route it to Aptela, and then we send it on to its destination you. Aptela is responsible for delivering both the call and Caller ID to your device, but that of course assumes that we get Caller ID from the previous carrier in the chain. In the vast majority of cases, inbound Caller ID is delivered successfully.

However, if you are not receiving Caller ID, here's what to do:

  1. Make sure the calling party is not blocking their Caller ID.
  2. If you are still unable to receive Caller ID, more than likely it is due to it being lost in the process of routing your call. Please email us the details so we can troubleshoot the problem. Since we depend on other carriers to deliver Caller ID to us, we have to work with them to see where it is being lost. Depending upon the calling party’s geographic location, the call may be routed through different carriers, which means that you may still be able to receive Caller ID from callers in other areas.

Email    Print


How helpful was this article to you?

Related Articles

article Overview of the Aptela Porting Process

If you would like to have your local and/or toll-free numbers ported to Aptela, you need to complete the required forms. Without these forms and...
(No rating)  2007.02.12    Views: 10490   

article Why do my outbound calls show a different company name?

Once your phone number has been provisioned for Caller ID, Aptela will register your business name with the carrier that provides your phone...
(No rating)  2011.02.15    Views: 2180   

article How to Change or Block the Outbound Caller ID

Outbound Caller ID has two components:  a phone number and a name. Name:  The phone number can be changed using the instructions below. To...
  2007.01.31    Views: 7582   

article Can a dedicated fax number be assigned to a particular user?

Yes, a fax number can be assigned to a particular user.  If you would like to add a dedicated fax...
(No rating)  2006.09.04    Views: 5865   

article Inviting Participants to a Conference Bridge via the Web Portal

Customers who have Aptela Conferencing can host a conference bridge in several ways via the phone or web portal.  Calling in to the bridge is...
(No rating)  2009.04.28    Views: 3816