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Aptela Knowledge Base » Billing » When I Add Services Mid Month, How Does This Impact My Bill?

When I Add Services Mid Month, How Does This Impact My Bill?

Customers are billed the full monthly fee for certain “service changes,” which include adding call recording for a user or department, a department, a local telephone number, or a toll free telephone number.  These charges will appear on your next monthly recurring invoice as an Adjustment. 

  • Call Recordings – When activated at the user level OR for all users in a department.
  • Departments – When adding a new call destination (department).
  • Telephone Number(s) – When activating or porting new numbers.
  • Toll Free Telephone Number(s) –When activating or porting new toll free telephone numbers.

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