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Aptela Knowledge Base » Billing » What Are the Different Invoices Types that I Receive from Aptela?

What Are the Different Invoices Types that I Receive from Aptela?

When Aptela sends you a bill the first three characters of invoice number help explain the type of service or product included on the invoice.   

The list of invoice types is as follows:

  • CRA:  is a credit memo for correcting billing errors or compensate for service issues.
  • CRC:  is a one-time invoice for custom recording projects, after hours support, third party phone configuration and / or other professional services.
  • INV:  is a monthly invoice for standard recurring services.  Includes user and service fees billed in advance, prior period adjustments including telephony usage and applicable taxes and regulatory recovery fees.
  • NRC:  is a one-time invoice for account activation & hardware purchases for new customer accounts.
  • RMA:  is a credit memo for the authorized return of hardware.
  • UHW:  is a one-time invoice for the purchase of additional hardware.
    are the Regulatory Cost Recovery, E911, Universal Service Fees and Taxes on my invoice?

 

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