The dialing method for Ordered Sequential, Ordered Blast, and Ordered Tiered will distributed new calls based on the order in which your agents appear in the “active users” list.  To set or reset this order, follow the instructions below. Only Department (Queue) Managers and account Operators can change the order.  

1. Log in to the application at www.aptela.com/my-account
2. Click on People
3. Click on the Department tab
4. Look for the department in the list and click on the department (or the Edit icon in the pop-up window)
5. You will see the “Edit Department Directory Entry” window
6. Scroll down to “Users in this Department”
7. Any users you wish to be agents in this queue, move them to the “Active Users” list
8. Use the Up and Down buttons to present them in the order you wish for them to receive calls
9. Scroll to the bottom of the page and hit Save

ALL agents are now live and in queue. If at thist ime there several agents are not ready to accept incoming calls, you will need to have the agents log out of queue individually or, as the account operator, log in on behalf of the user and log them out of the application individually. As users log in and out of queue, they will maintain in the order you have established for them. 

The priority is now set for Ordered call distribution method. The manager and account operator can change this order at any time with the above instructions.