1. Log in to www.aptela.com/my-account either as the User or as the Account Operator.
2. Click on People.
3. From the Directory tab, scroll to Directory Commands (lower right) and verify that “Conference Calling” is displayed.  You may also verify from the Departments tab by scrolling to the “Department Commands” section.
4. If “Conference Calling” does not display, the feature has not been added to your account.  If the feature has not been requested for your account, the Account Operator must submit a support request at www.aptela.com/support/account-changes.

• If the necessary departments are already on your account, skip this step.
• To learn how to create a Department, click here.

Step 3:  Associate users to a Department
Only the “Inactive” and “Active” users of a department can host or join a conference via their SIP phone or the web portal.  Be sure that the necessary users are part of the department.

• If the necessary users are already part of the department, skip this step.
• To learn how to associate users to a Department, click here and scroll to "Users in this Department" step.

Step 4:  Add a Conference Block to your Call Tree
In order for callers to dial in to a conference bridge, your account call tree must provide an option for callers to select from.  For associated fees, Aptela can record and setup the Conference Block for you.  To request support from Aptela’s recordings department, click here.

• Depending on the setup of your call tree, the access information participants use to access a bridge will vary:
  
  • If the “Conference” option on your call tree routes directly to the conference (department) and is not set to “Caller Selectable,” organizers must:
    • Provide callers with the conference PIN (if PIN is selected as required in the department.  See Step 5 below.)
      
  • If the “Conference” option on your call tree is set to “Caller Selectable,” organizers must:
    • Provide callers with the conference (department) extension number
    • Provide callers with the conference PIN (if PIN is selected as required in the department.  See Step 5 below.)
      

• The Conference PIN is not the same as the PIN used to access your voicemail system.
• Only the Account Operator can view if this box is checked or enable and disable the setting.

1. Log in to www.aptela.com/my-account as the Account Operator
2. Click on People
   
3. Click on the Departments tab
4. Click the name of the department you wish to require a conference PIN for
   
5. The department's Edit page will open and the first section on this page is "Department Settings"
6. Check the box next to Use conference PIN to require a conference PIN.  Uncheck to not require one.
7. Enter and re-type the new Conference PIN.  This must be 4 digits.  We suggest you assign a new PIN for every new bridge.
   
8. Scroll to the bottom of the page and click Save (Important!)

1. Log in to www.aptela.com/my-account as the Account Operator.
2. By default, you will be on the Messages page
3. Find Browse Folders located toward the bottom right of the screen.
4. Use the dropdown to select the user's name where you left the voicemail.
5. You will find your new voicemail highlighted in bold (this should be the voicemail of the audio prompt).
6. Click on the Voice Mail under the Message column to listen to the audio.
7. Using your mouse right click on the link "Click here to download the message" and Save the .wav file to your hard drive.
8. Name the .wav file so you can identify it when you upload it.

1. Logged in as the Account Operator, click on Settings from the Navigation Bar.
2. Under "Call Tree Settings," click on Company Name Audio.
3. Browse for the audio file you saved to your hard drive.
4. Next to Use Custom Company Name Audio click Yes.
5. Click Save.