Edit & Management
How to configure your call tree to meet your business needs
How to Create a new, or Edit your existing, Call Tree
Whether you are a new or existing Aptela customer, you should have a Call Tree setup for you already. Creating a new Call Tree means you want to...
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2006.09.04
Views: 94508
How to Record your own Custom Audios
Once you have written the script for your custom audio (e.g. Call Tree, Custom Transfer Message), you are ready to record the audio(s). All audio...
2006.08.23
Views: 9055
Call Tree Guide
The Aptela Call Tree Guide (see attachments to the right) provides information and instructions that will help Account Operators:Create new...
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2009.07.14
Views: 2385
Precautions about changing your Call Tree
When you create a new Call Tree or edit your existing Call Tree set up, you will no longer have access to all or some of your existing Call
Tree...
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2009.07.14
Views: 1498
What Audio Formats can be used with Aptela?
Aptela currently supports the following audio formats:8 kHz, 8-bit, mono, PCM wav8 kHz, 16-bit, mono, PCM wavCustomers who prefer to record their...
2009.06.12
Views: 1930
How to Retrieve Custom Audios you Recorded
After you record your custom audios, you will be ready to retrieve your recordings via the web portal or your voicemail notification.* If you...
2008.03.17
Views: 6321
About the different Call Tree Block options
The Main Menu
specifies options and actions available to callers, who select the
option or action by pressing a...
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2006.09.04
Views: 4146
How many menus and submenus can I have in the Call Tree?
Up to 8 sub-menus options per menu level. A well designed call tree should limit the choices where...
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2006.09.04
Views: 2616
About the Operator Transfer feature
Operator Transfer is a call tree setting that routes callers to a user or department if no selection is made from your company call tree*. This...
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2006.09.02
Views: 4522
About the Attendant Transfer feature
Attendant Transfer is a call tree setting that routes all incoming calls, via your main number, to a user or department prior to it ringing your...
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2006.08.31
Views: 3983
Call Tree Templates
Call Tree templates are used when you want to erase your current call tree and build a new one from scratch.
Warning! Clicking New Tree from...
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2006.08.23
Views: 6558