Hold Music & Audio
Setting up your hold music and other system audios

How to Remove "Please hold while I locate your party. You may press pound (#) at any time to go directly to voicemail" Audios

"Please hold while I locate your party. You may press pound at any time to go directly to voicemail" is made up two separate audio...
  2007.03.02    Views: 8633   

Why does the Directory by Name say "that is not a valid entry" when attempting to connect to an extension or user?

This happens when the user is not listed in the Public Directory (user is listed by default) or does not have a first or last name in the user...
  2006.09.04    Views: 4276   

When Dial by Name is selected, why do some entries use the extension or "Unknown"?

Each user must record their name prompt and voice mail greeting for the system to work properly. Aptela uses the name prompt to respond to the...
(No rating)  2006.09.08    Views: 3821   

Can I change all of the system audio prompts

You can choose from Male or Female system default audios, but you cannot directly customize them. Once a selection is made, contact Aptela...
  2006.08.23    Views: 7024   

How to Change your Account Hold Music/Message

Only the Account Operator has the ability to manage the account hold music.Log into www.aptela.com/my-account as the Account OperatorSelect...
(No rating)  2006.08.23    Views: 7429