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Aptela Knowledge Base » Key Features » Voicemail » Why am I getting voicemails when my “no answer destination” is setup as something else?

Why am I getting voicemails when my “no answer destination” is setup as something else?

If your extension is setup to send unanswered calls to the call tree or another destination (queues only) instead of voicemail, callers can still reach your voicemail box by pressing the # key when calling your extension. 

If you prefer to not receive voicemails from callers, try recording a voicemail greeting that states the mailbox is not checked.  This may discourage callers from leaving voicemails.

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