All SIP phones require basic configuration settings to work with Aptela.  

We provide specific phone configuration instructions for various SIP device manufacturers and/or models.  To view the list, click here.  If we do not have instructions for your device, please consult your phone manufacturer's documentation then use the following information to configure your phone.

Register the phone's MAC address with Aptela

The first step of phone configuration is to register the SIP device’s MAC Address / MAC ID with Aptela.  This step does not apply for Softphones.

1. Turn the body of the phone over to expose the back of the unit.
2. Locate a white sticker with a serial bar and a long string of letters and numbers next to a "MAC Address" or "MAC ID" label.  This is the phone MAC Address.
3. Log into the Aptela account as the user or admin: my.aptela.com 
• Users: Click on Settings at the top of the page then My Account tab.
• Administrators: Click on People at the top of the page then click on the user you would like to assign the phone to.
4. Scroll down and click on VoIP Settings.
5. Click on Launch Phone Tool next to Configure your SIP phone.  This will open a new window.
6. Click on Configure Phone then type the MAC Address / ID in the MAC Address field.
7. Click Next.

Enter the necessary phone configuration settings

After registering the MAC Address, enter the configuration settings where requested for your device.

• Domain / Proxy / Gateway: voip.aptela.com
• Proxy Port: 5060
• Outbound Proxy: voip.aptela.com
• Outbound Port: 5060
• Display Name: Your Name
• User Name and/or Authorization User Name: username.clientID
• This is the user name and client ID you use to log into your Aptela account, separated by a period.  Example: bob.abccompany
• If you do not know your user name or client ID, see your account administrator.
• Password: 16-character string made up of letters and numbers.  This is the SIP Password located in the Aptela operator account.
• This is not your Aptela account password. 
• The account administrator can access the SIP Password by logging into Aptela as operator, clicking on Settings at the top of the page then the About tab.
• If you are not the account admin, see them to get this info.
• Voicemail: sip:voicemail@aptela.com
• Codec: G.711
• Re-register / Expiry / Expire Time: 300 seconds