Aptela Supported & Other VoIP Phones

Aptela Knowledge Base » Phones and Adapters » General Information » Aptela Supported & Other VoIP Phones

Aptela Supported & Other VoIP Phones

This page includes a comprehensive list of SIP phones and adapters known to be compatible or incompatible with Aptela service.

By clicking on the link, you can access phone configuration instructions and troubleshooting articles for your device manufacturer and/or model. Because customer network environments are different and hardware options are endless, Aptela technicians cannot provide detailed configuration or troubleshooting support for every manufacturer and model available to you.

Aptela Supported Phones

Aptela technicians will provide configuration and troubleshooting support for the following devices. Warranty and replacement services are not provided for non-Aptela purchased phones. Please note that phones not purchased from Aptela will need to be manually configured.

Other VoIP Phones

Associated documentation for the below list is based on our real-world experience with the phones as configured by our customers. Aptela technicians provide limited to no support for the following devices.

Compatible with Manual Configuration
Customers have reported success in configuring the below phones:

Mixed Results with Manual Configuration
Although some customers have reported success, others have ongoing quality and registration issues with the below models:

Incompatible Phones
The below manufacturers and/or models do not work with the Aptela system:

Avaya
Cisco enterprise/premise solutions and phones
Unidata
Yealink
3Com

We understand the IP phone market is quickly evolving – that’s why the Aptela network is based on open standards and is uniquely suited to work with a wide range of open source phones. However, for a quality VoIP experience, we strongly recommend using the Cisco IP Series or Polycom SoundPoint phones. We partner with both manufacturers to sell the highest-quality IP phones available. Phones purchased from Aptela have the latest versions of firmware, are properly configured for use and include support for manufacturer warranty replacements.

Email Print