How to use a Fax Machine with Aptela VoIP service

To use a fax machine with Aptela, you'll need to plug the fax machine into a ATA device. An ATA converts analog signals into a VoIP compatible signal. Faxing inherently can be a bit of a challenge. Faxing via the internet adds even more complexity. The fax transmissions needs to be converted into an Internet format, send them out, and translate them back at the other end. These complex hand-shakes make for a challenging transaction. This article contains some valuable tips on faxing with Aptela. Fax compatibility ATA devices We recommend and sell the Linksys SPA-2102 if you are using a fax machine. Our experience is that other ATA devices are not reliable with fax machines. What to look for in a fax machine The vast majority of current business grade fax machines and the increasingly popular all-in-one printer/fax/scanner machines available via national retailers provide a consistent level of service. Look for Fax Transmission Speeds described in terms like "G3 compatible", "sends 1 page per 6 seconds" or "modem speed at 9,600 bps or 14,400 bps" (sometimes shown as 14.4k bps). If your fax machine package indicates this level of performance, you should be in good shape to fax via Aptela. Avoid Super G3 speed There is another fax speed out there called Super G3. While sometimes a fax in Super G3 mode will go through using Aptela service, longer faxes are more likely to have some sort of transmission problem, and we cannot guarantee reliable operation of Super G3 fax transmissions. What the future holds Aptela is looking to make fax work all the time with any fax machine and be as fast as possible. To improve fax, Aptela is challenging our equipment vendors and other service providers to work with us and make all kinds of calling, including fax, easier and more reliable for you. Other Reference articles: About ATAs Setting up Linkys ATA for auto-configuration for use with Aptela (Voice or Fax)

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