How to Setup Your Find Me List to Forward Calls to Another User's Phone

The Find Me List is used to forward phone calls to another 10-digit phone number and/or to another user's SIP (desk) phone. DO NOT use the forward feature on your SIP phone to route calls to other destinations. Doing so will cause calls to route directly to voicemail.  Always use the Find Me List. Forwarding calls to another user's SIP phone is useful for those who need back-up assistance to answer missed calls.  For example, an executive may need missed calls to ring an assistant before the call will ring to voicemail. Log in to Aptela either as the User or as the Account Operator Users: Select Settings from the Navigation Bar Click on My Account Account Operators: Select People from the Navigation Bar Click the name for the user(s) you wish to make changes to The user's Edit page will open Scroll to the "Find Me List" section Click Add Entry (a green plus sign toward bottom right of the box) Enter a "Name" (e.g. Jane's desk) Enter the user's SIP address in the Phone Number field Note: the user's SIP address is located in his/her user profile.  The address will look similar to 'sip:username.clientID@aptela.com' Scroll to the bottom of the page and click Save  (Important!) Tip: To make changes to multiple users, Aptela recommends that you login as the Account Operator. To Setup your FML for more advanced functionality: Choose the Dialing Method that fits your needs Adjust your Ring Times Enable Trust for VM Access Choose what to do with unanswered calls Change the order sequence in which your FML entries ring Learn to enable and disable FML entries Learn to delete FML entries

Email    Print

Related Articles

Why am I getting voicemails when my “no answer destination” is setup as something else?

If your extension is setup to send unanswered calls to the call tree or another destination (queues only) instead of voicemail, callers can still...
(No rating)  2011.02.11    Views: 699   

Ring Times for Find Me List Entries

Ring Time controls the length of time your Find Me List entries ring. We recommend 15-20 seconds for SIP (desk) phones and 20 seconds for mobile...
(No rating)  2009.04.17    Views: 2675