Aptela 4.5.0 

Enhancements 

• If user does not have an email address in their account, system will prompt after log in. This is used for the password retrieval system.
  

• Ring time available for Employee user types
• Ability to have two MAC addresses in user account profile (under VoIP settings)

• New: Email call recordings automatically to an email address(es).
  
• Operator can set a maximum file size in preferences (defaults to 7mg)
• Account wide Preference for sending notifications in mp3 or .wav (mp3 default) in Operator preference.
  
• For notification files larger than the preference size, notification will sent without the file and user can download them via web application

• All accounts now have a collection of default audio and hold music to build call trees from

• Custom Transfer Message can be ‘none’. This removes the need to upload a silent audio file to remove “Please hold while I locate your party”.
  
• Updated audio for Dial by Name error from "That is not a valid entry" to "The name you have entered could not be found“
• Adding text to help better distinguish System VM vs. Remote FML VM. Using Remote FML VM results in calls going to that number; if the call is not answered or picked up by that voicemail, the call will time out and return to the call tree.
  

• Agents entering queue are now available immediately for queued or hunting calls
• If a call being monitored by a manger is terminated, the manager monitoring will also disconnect.
• Refresh Queue button to clean stuck calls and incorrect presence. Please see this KB article for more information.
  
• Pure Blast now rings 1st 5 available agents at a time rather ringing the 1st 5 whether busy or not

• Additional Filters (Inbound/Outbound, Users/Departments)
• Full Queue report (Department + Users)
• Phone number dialed on Inbound calls. Useful for tracking marketing campaigns or calls to a specific number.

• Messages Log: add a Mark as Unread and Mark as Read feature
• Call Room: When a call is placed on hold, the icon now updates

Updates

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Call Tree

• Fixed case where calling the Attendant user causes two choices for the extension
• Fixed a case where Attendant Transfer did not enable at the correct time when the account was not set for Eastern Standard Time.
• Custom Transfer Message now works for all departments

Reporting

• Fixed several cases of incorrect call info in Messages and Reports
• Conferencing
• Fixed several errors that could in rare cases prevent users from joining or drop them from a call

Call Recording

• Fixed some cases where ##7 function (record call) was inconsistent

Address Book

• Cleaned up some import problems; added some info to the Knowledge Base that should help customers and support with the import process

Announcements

• Retrieving announcements now much faster

Queues

• Queue presence is released upon transfer. This fixes a major presence related issue that kept agents from receiving new calls.