Browse by Category
  
Search  
Aptela Knowledge Base » Billing » How Can I Get Access to My Calling Reports?

How Can I Get Access to My Calling Reports?

You may view and download real-time usage reports on-line via your Aptela operator account. This will allow any authorized user to get immediate access to your organization’s usage data.

Reports are exported to a CSV (Comma Separated Values) format that can be sorted, filtered and formatted using Excel or another spreadsheet program. Report filtering options include a date range, call type (inbound, outbound or all calls) and an option to select from a list of users (departments or user names). Usage data is available for up to 120 days.

Related Articles:

Email    Print


How helpful was this article to you?

Related Articles

article How to Access Your Aptela User Account

Aptela Users will get their Client ID, User name and Password from their Account Operator, the internal system administrator for the Aptela...
  2009.04.14    Views: 6400   

article About Operator Reports

Detailed call reporting is accessible by the account Operator and Department Managers and is exported to a CSV (Comma Separated Values) format...
  2009.04.20    Views: 5966   

article Queue Reports

Reports can be run for various date ranges and will be delivered as a Microsoft Excel (.csv) file that can be downloaded for further processing...
(No rating)  2009.04.29    Views: 3276   

article Excel Macro for Reports

Aptela Formatting Macros for reports v3.0 is now available. This version combines the traditional reports as well as supporting the new a5 product...
(No rating)  2007.11.30    Views: 6075   

article How to Give Users Access to Group (Department) Voicemail

Users who are part of a Group/Department can easily access voicemails for departments they are associated to by setting up their user profile to...
  2009.04.13    Views: 5516