Call Tree Templates

Call Tree templates are used when you want to erase your current call tree and build a new one from scratch. Warning! Clicking New Tree from Template and continuing through the dialog boxes will destroy your current Call Tree. It is not retrievable once it is deleted! When you click New Tree from Template, you will be given choices to create the following types of trees: Basic: This is the most common Call Tree template. It starts with a Greeting and allows you to add menu options such as “Press 1 for Sales, Press 2 for Customer Service, etc”.  Basic with Directories: This is the same as 'Basic' but with the addition of directories for Dial by Name and Dial by Extension pre-defined. Greeting Only: Plays a greeting and then disconnects the caller.  This could be used for an Off Hours greeting when you wish to only state a message and not provide menu options. Transfer Only: Plays a greeting and transfers the caller to an extension. Related Articles Call Tree Guide

Email    Print

Related Articles

Precautions about changing your Call Tree

When you create a new Call Tree or edit your existing Call Tree set up, you will no longer have access to all or some of your existing Call Tree...
(No rating)  2009.07.14    Views: 1652   

User Navigation - About the Call Tree Page on the Web Portal

The Call Tree page displays your company's call tree menu and settings. This section is useful when users need to view or listen to their account...
(No rating)  2009.04.23    Views: 3529   

Call Tree Overview

The Call Tree, also known as “Auto Attendant”, presents incoming callers with a greeting and a set of menu options, also referred to as...
  2006.09.04    Views: 8245   

Call Tree Guide

The Aptela Call Tree Guide (see attachments to the right) provides information and instructions that will help Account Operators:Create new...
(No rating)  2009.07.14    Views: 2606