Aptela Call Recording allows you and your employees to record any call, on-demand, simply with the click of a mouse or via easy access to the ## call breakout menu.

You can record calls via the Aptela web-interface or through the ## break-out menu.

Via the Aptela Web Interface
Log into www.aptela.com/my-account.
On your main screen, you will see the "Call Room" located on the right on the page. You will see live calls within this area. At any time during a call, click the      icon. To end recording, either hang-up or click the icon again. You can start and stop recording several times during the same call.

Via the ## Breakout Menu

At any time during a call, press # key twice (##) on your phone keypad. You'll arrive at a breakout menu. Press 7 and the call will begin to record. To end recording, hang-up or press ## and 7 again. This works on any call made from an IP phone (like your Polycom desk phone) or on incoming calls made from a phone listed as an active entry in your Find Me List.

Accessing Your Recordings

1. Log into www.aptela.com/my-account as the User or Account Operator. The default screen you will see is the Messages page.
• Accounts Operators:
• Look for a box titled Browse Folders
• In the drop-down menu, find and select the user with the recordings you wish to review
2. Click on the Recordings tab
3. Recordings for inbound calls are available via the Inbound (default) folder.  Recordings for outbound calls are available via the Sent folder [Browse Folders section (lower right) > Sent Items)
   
4. You should see a purple triangle symbol in the REC column indicating a recorded call.
5. Click the paperclip in the message column and a window will pop-up and start playing the recording.
6. To save the file, right click on the "Click here to download the message" link, select "Save (link) as", rename the "File name" and Save.  Be sure to save the file in .wav format not .htm (for example, filename.wav).
   

If the call came through a department, it will be associated with that department's message log. Only the department managers and the account operator can access those recordings.

1. Log in as the Manager or Operator
2. On the right column of the main page, look for a box titled Browse Folders
3. In the drop-down menu, find and select the department with the recordings you wish to review
4. Click on the Recordings tab
5. Recordings for inbound calls are available via the Inbound (default) folder.  Recordings for outbound calls are available via the Sent Items folder [Browse Folders section (lower right) > Sent Items]
6. You should see a purple triangle symbol in the REC column indicating a recorded call.
7. Click the paperclip in the message column and a window will pop-up and start playing the recording.
8. To save the file, right click on the "Click here to download the message" link, select "Save (link) as", rename the "File name" and Save.  Be sure to save the file in .wav format not .htm (for example, filename.wav).

Archiving Your Recordings

The Aptela system can archive call records for up to 120 days. You can set the number of days to keep the communication history in the Mailbox Settings section. To access those settings, click on Settings from the Navigation bar, then Preferences tab and Messaging Settings.

If you need to archive your calls longer than 120 days, you can download and save the recording as a .wav file. Click on the call record and it will open in a new window. To store the message on your computer, right click on the "Click here to download the message" link, select "Save (link) as", rename the "File name" and Save.  Be sure to save the file in .wav format not .htm (for example, filename.wav).

Legal Use

Per the terms of service, you, your company, and your company's users are solely responsible for complying with federal, state, and local laws regarding the recording of telephone conversations.

No information from Aptela concerning the use of call recording can be construed as legal advice or absolving you, your company, or your company's users from compliance with federal, state, and local laws.