Transferring a call using the Polycom or Aastra transfer button works on inbound calls only.

Follow the below steps to transfer an inbound call using the keys on your phone.  If you wish to announce the caller before completing the transfer, see the instructions under the "Warm Transfer" section.

1. Depress the 'Transfer' or 'Xfer' button while on the call
   
2. Choose the 'Blind' soft key on the LCD screen (Polycom phones only)
   
3. Dial 7 + the extension to transfer to another extension.  Dial the 10-digit number to transfer to another phone number
4. Hit the 'Send' or 'Xfer' to complete the transfer

1. Depress the 'Transfer' or 'Xfer' button while on the call
   
2. Dial 7 + the extension to transfer to another extension.  Dial the 10-digit number to transfer to another phone number
3. Remain on the line until the party answers
4. Announce the caller to the recipient
   
5. Hit the 'Transfer' or 'Xfer' button once more
6. Hit the 'Cancel' or 'Drop' key to cancel the call transfer
   

To transfer outbound calls, you will need to use the Aptela "## Menu". For example, to transfer a call to another employee, press # # 3 + the extension of your coworker.

The "## Menu" provides other useful call management features including:

1 - Return to the call
2 - Send call to any voicemail box
3 - Transfer to another extension
4 - Use your company directory to transfer the call to another extension
5 - Transfer to any 10-digit phone number
6 - Transfer caller to your company's Auto-Attendant
7 - To start or stop call recording (if the feature is enabled for your account)