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Aptela Knowledge Base » Key Features » Find Me List » How to Send Incoming Calls Directly to Voicemail

How to Send Incoming Calls Directly to Voicemail

Users and Departments can send all incoming calls directly to voicemail using the Web portal.  This is useful if you do not want calls to ring your phone or the phone of "Active Users" in a department.

Note: Use this setting with caution as it will send all incoming calls directly to voicemail.  Users will be able to make outbound calls.  When the user or department should receive incoming calls again, change the Dialing (Calling) Method. A popular use case for this feature is to set it before going on vacation so that all incoming calls go directly to voicemail.


INDIVIDUAL USERS (FIND ME LISTS)
  1. Log in to Aptela either as the User or as the Account Operator
    • Users:
      • Select Settings from the Navigation Bar
      • Click on My Account
    • Account Operators:
      • Select People from the Navigation Bar
      • Click the name for the user(s) you wish to make changes to
  2. The user's Edit page will open
  3. Scroll to the "Find Me List" section
  4. Change the Calling Method to "Disabled"
  5. Make sure the radio icon for Use Aptela Voicemail is selected and that the No Answer Destination is "Voicemail"
  6. Scroll to the bottom of the page and click Save  (Important!)

DEPARTMENTS
Only the Account Operator or Department Manager can manage Dialing (Calling) Methods for departments.
  1. Log in to the Aptela account as the account Operator
    • Department Managers can log in with their User name and password
  2. Click People from the Navigation Bar
  3. Click the Departments tab
  4. Click the name of the department you wish to disable incoming calls for
  5. Scroll down to Users in this Department section
  6. From the Dialing Method pick list, choose "Disabled"
  7. Click Save at the bottom of the page

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