How to Check your Voicemail

Aptela Knowledge Base » Key Features » Voicemail » How to Check your Voicemail

Voicemail messages can be accessed via the phone, the Aptela web portal, or via email notification. All standard users and departments have voicemail included with the extension.

Via Phone

From your SIP (desk) Phone
1. Press the Messages button then "Connect" or dial *8 (note: the phone must be configured for Voicemail access)
2. Enter your extension and/or PIN (if prompted)
3. Press 1 to access voicemail
4. After listening to each voicemail message, you may:
  - Press 5 to return the call
  - Press 6 to replay the message
  - Press 7 to delete the message
  - Press 8 to forward the message
  - Press 9 to save the message
5. Note: Press # to skip to the next message

From any phone:
1. Dial your Aptela number
2. Press * when you hear the greeting or audio
3. Enter your extension and/or PIN (if prompted)
4. Press 1 to access voicemail
5. After listening to each voicemail message, you may:
  - Press 5 to return the call
  - Press 6 to replay the message
  - Press 7 to delete the message
  - Press 8 to forward the message
  - Press 9 to save the message
6. Note: Press # to skip to the next message

Via the Web Portal:

Log in to the Aptela user account
Click Messages on the Navigation Bar
Click on the Voicemail you wish to listen to
Tip: Use the Voicemail tab near the top of the page to narrow your search results to voicemails only

Via Email
Voicemail to Email Integration is one of the most convenient ways to manage your voicemail messages. Click here for instructions to setup your user profile to receive voicemails via email.
Note: the Account Operator or Department Manager manages voicemail to email settings for departments.

Simply receive the email within your email client (e.g. Outlook, Thunderbird, gmail, Mac Mail, etc.) and open the attached audio file to listen to the message.

Email Print

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