How to Setup/Change your Name Prompt & Voicemail Greeting

So callers may know who they are contacting, it is important that each user sets up a unique Name and Voicemail prompt.  It is also important that unique prompts be recorded for each department. All standard users and departments have voicemail included with the extension. Name Prompt Allows a caller to find you in the directory when dialing you by name from the Call Tree. Informs a caller as to whom they are being transferred (if using ## menu). If the Name Prompt is not recorded, a caller will hear the extension number only (e.g. 224) and will not be able to identify if they are calling or being transferred to the correct person. Note: By default, when you create a new user or department, the name prompt will be the extension number. If you do record a name prompt, you can switch between the  name and extension number at any time by changing your directory entry setting under Call Customization - "Use Extension Number as Name Prompt" (yes/no). Voicemail greeting This is the message callers will hear if the call is not answered. You can easily change your greeting to be specific about office hours, availability, travel plans or when callers can expect a return call. Notes: This greeting plays only if using the Aptela Voicemail System. Callers can escape voicemail by pressing 0 (zero).  The caller will be routed to the Call Tree.  If you would like to offer this option to your callers, be sure to inform them to press 0 in your voicemail prompt. To Record your Name and Voicemail prompt: From your SIP (desk) phone Press the Messages button then "Connect" or dial *8 (note: the phone must be configured for Voicemail access) Enter the extension and/or PIN (if prompted) Press 0 to setup voicemail Press 1 to record your name Press 2 to record your prompt (voicemail greeting) Record your name or voicemail greeting when prompted and press # upon completion Review your recording Press 1 to save From any phone Dial your Aptela number Press * when you hear the greeting or audio Enter the extension and/or PIN (if prompted) Press 0 to setup voicemail Press 1 to record your name Press 2 to record your prompt (voicemail greeting) Record your name or voicemail greeting when prompted and press # upon completion Review your recording Press 1 to save Tip: You can save multiple greetings in your Media Library. Then depending on your needs, you can quickly change your greeting without having to re-record it each time. Your Media Library can be found by logging into your Aptela account as a user or as operator, and selecting Settings then scrolling down to Additional Settings. It is under that section that you will find the option Edit Media Library.

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