Browse by Category
  
Search  
Aptela Knowledge Base » Key Features » Voicemail » How Long are Voicemails Stored on Aptela?

How Long are Voicemails Stored on Aptela?

  • Aptela stores media files for up to 90 days.
  • Media files include voicemails, call recordings and faxes sent and received. Failed faxes are removed after 7 days.
  • Once the media file is removed, the call record will remain accessible within call history and reports.
  • Once voicemails are deleted by a user or operator, the audio files are no longer accessible from your Aptela account.

Email    Print


How helpful was this article to you?

Related Articles

article Why am I getting voicemails when my “no answer destination” is setup as something else?

If your extension is setup to send unanswered calls to the call tree or another destination (queues only) instead of voicemail, callers can still...
(No rating)  2011.02.11    Views: 853   

article How to Make Calls

Making Local Calls Dial the 7-digit number to make local calls.  Aptela determines the locality by the area code of your custom caller ID...
(No rating)  2010.08.27    Views: 3217   

article How to Check Department (Group) Voicemails

Voicemail messages can be accessed via the phone, the Aptela web portal, or via email notification. All standard users and departments have...
(No rating)  2009.04.07    Views: 5835   

article Can I change the Aptela image on my Polycom phone?

The Aptela image (or logo) on the Polycom phone cannot be changed.  Aptela currently does not support any branding customization of the phones.
(No rating)  2009.02.11    Views: 7888   

article Aptela 4.6.6.2

Release Date: 3/25/09MessagesSoft Faxes that fail or partially fail now contain more details about the problem. These status messages should make...
(No rating)  2009.03.25    Views: 5529