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Aptela Knowledge Base » Key Features » Calling » How to Use Aptela's Virtual Transfer (## Menu)

How to Use Aptela's Virtual Transfer (## Menu)

Aptela's mobility features provide call controls from any phone. These features are most helpful when you receive an inbound call to a mobile number or non-SIP phone. While on the live call, simply press # #. The call will be placed on hold and you will be presented with the menu below.

The "##" Menu provides other useful call management features including:
  • Press 1 to return to call
  • Press 2 to send the call to any voicemail box
  • Press 3 to transfer to another extension
  • Press 4 to use directory look up to transfer to another extension
  • Press 5 to transfer to any 10-digit phone number
  • Press 6 to transfer caller to your company's Auto-Attendant
  • Press 7 to start (or stop) call recording  (if you have this service enabled for your account)

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