About the Call Room on the Web Portal

The Call Room displays the active calls and gives the user control to disconnect, transfer, flip, record a call, or put a caller on hold. Active Calls Display This shows any active calls and their status. Call: Shows the the caller name and/or number. Note that many calls have one or both of these items blocked, so you may not always see the 'real' information. Status: Shows the status of the current active call. Call Room Controls Hangup:Disconnects the call. Transfer Call: Transfer calls to voicemail, a contact in your Quick Dial list, another extension in the Directory, a number from your Address Book, or to another 10-digit "direct dial" number.  Voicemail:If the call is just ringing or you are on the call, you can transfer the caller you your voicemail Directory: Transfer to anyone in your company directory (this is similar to using ##3 from your phone breakout menu) Address Book: Transfer to anyone in your personal Address Book Direct Dial: Transfer to any 10-digit phone number Flip: Transfers calls to another phone in your Find Me List. Hold: Places the caller on hold. Clicking this a second time takes the call off hold. Record:  Record a call. Recordings are saved with the call record and can be accessed via the Messages page, indicated by a triangle under the "REC" column. Click on the message and the recording will begin playing; you also can download the recording as a .wav file. Recording is purchased add-on feature. Tip: Department recordings are accessed via the Messages page for the department. Users can access department recordings by selecting the department from the drop down under Browse Folders (lower right) Notes: Take notes while on a call.  Notes are saved with the call record, and can be accessed via the Messages page, indicated by the notepad pencil icon under the "Notes" column.

Email    Print

Related Articles

User Navigation - About the Call Tree Page on the Web Portal

The Call Tree page displays your company's call tree menu and settings. This section is useful when users need to view or listen to their account...
(No rating)  2009.04.23    Views: 5199   

User Navigation - About the Messages Page on the Web Portal

Your online account provides access to many useful features to take control of your day by managing important calls. The Messages section is the...
  2009.04.09    Views: 5322   

User Navigation - About the People Page on the Web Portal

The People page is the second segment on the Navigation Bar. It displays your company directory and address book.  This section is useful if you...
(No rating)  2009.04.17    Views: 4743   

About the Bill Portal

Use the online Bill Portal to review and print your Aptela bills and to modify your billing contact information. Only Account Operators have access...
(No rating)  2009.05.14    Views: 3917   

How Do I Record a Call?

Aptela Call Recording allows you and your employees to record any call, on-demand, simply with the click of a mouse or via easy access to the ##...
(No rating)  2006.12.13    Views: 9858