Aptela Knowledge Base
Categories
Find Answers to Billing Related Questions
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General Information about Browser Compatibility and the Aptela Web Portal
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Setting up and maintaining your Call Tree
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Information about Aptela, VoIP, and Release Notes
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Find Information and Helpful Instuctions for the Find Me List, Notifications, Call Screening, Voicemail and more
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Information about configuring your network for optimal performance
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Common questions about using your hardware with our service
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Find Pre-Recorded Training & User Guides for Users and Account Operators
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Learn to Setup and Manage Users and Departments
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Latest Articles
How Long are Voicemails Stored on Aptela?
Aptela stores media files for up to 90 days. Media files include voicemails, call recordings and faxes sent and received. Failed faxes are removed...
(No rating)
2011.04.19
Views: 637
Authorized Operator Email Address & Operator Password
To protect accounts from improper disclosure of proprietary account information or execution of account changes, Aptela will verify that the...
(No rating)
2011.03.03
Views: 2016
Commitment to Safeguard Customer Information
Aptela has long been committed to the protection of customer privacy. You can review details of our practices in our General Privacy Policy at...
(No rating)
2011.03.03
Views: 1136
Can I change an extension’s username?
No, an extension’s username cannot be changed after it has been set. As an alternative, the account admin can delete the existing...
(No rating)
2011.02.12
Views: 2510
Why do my outbound calls show a different company name?
Once your phone number has been provisioned for Caller ID, Aptela will register your business name with the carrier that provides your phone...
(No rating)
2011.02.15
Views: 2169
Most Popular Articles
A Guide for Queue Agents
Welcome to Aptela’s Department Queuing functionality. This guide will help you to get started. Log in to www.aptela.com/my-account every...
(No rating)
2009.05.04
Views: 705872
How to Create a new, or Edit your existing, Call Tree
Whether you are a new or existing Aptela customer, you should have a Call Tree setup for you already. Creating a new Call Tree means you want to...
(No rating)
2006.09.04
Views: 99975
How to Reset your Polycom
Resetting your Polycom phone can be an effective troubleshooting step
for resolving problems with pre-installed Polycom phones. Depending on...
2006.09.20
Views: 25202
Aptela Standard User Guide
The Aptela User Guide for Standard Users (see attachments to the right) provides usage and configuration information for:Message Window Overview:...
2007.06.20
Views: 24063
How to Setup/Change your Name Prompt & Voicemail Greeting
So callers may know who they are contacting, it is important that each user sets up a unique Name and Voicemail prompt. It is also important...
2006.10.05
Views: 19344