Aptela Knowledge Base
Categories
Find Answers to Billing Related Questions
|
General Information about Browser Compatibility and the Aptela Web Portal
|
Setting up and maintaining your Call Tree
|
Information about Aptela, VoIP, and Release Notes
|
Find Information and Helpful Instuctions for the Find Me List, Notifications, Call Screening, Voicemail and more
|
Information about configuring your network for optimal performance
|
Common questions about using your hardware with our service
|
Find Pre-Recorded Training & User Guides for Users and Account Operators
|
Learn to Setup and Manage Users and Departments
|
Latest Articles
How to Make Calls
Making Local Calls
Dial the 7-digit number to make local calls. Aptela determines
the locality by the area code of your custom caller ID...
(No rating)
2010.08.27
Views: 42
How to Switch Between Handsets while on an Active Call (Aastra 6757i CT)
If you are on an active call, you can do the following to switch the
caller from the Aastra 6757i base station or 57i handset to the other...
(No rating)
2010.08.13
Views: 83
Using Internet Explorer 8 with Aptela
Some customers may experience problems using Aptela with Internet Explorer 8, such as Operator Reports not generating. This may be due to some...
(No rating)
2010.07.21
Views: 150
Fring Mobile Softphone
Fring is a free softphone application that enables Aptela users to make VoIP calls using your mobile phone. Fring supoprts many devices across...
(No rating)
2010.05.27
Views: 550
Acrobits Softphone for iPhone
The Acrobits Softphone enables iPhone/iTouch/iPad users to make calls over the internet or via a WiFi hotspot rather than through their mobile...
(No rating)
2010.05.27
Views: 534
Most Popular Articles
A Guide for Queue Agents
Welcome to Aptela’s Department Queuing functionality. This guide will help you to get started. Log in to www.aptela.com/my-account every...
(No rating)
2009.05.04
Views: 702270
How to Create a new, or Edit your existing, Call Tree
Whether you are a new or existing Aptela customer, you should have a Call Tree setup for you already. Creating a new Call Tree means you want to...
(No rating)
2006.09.04
Views: 94849
Aptela Standard User Guide
The Aptela User Guide for Standard Users (see attachments to the right) provides usage and configuration information for:Message Window Overview:...
(No rating)
2007.06.20
Views: 17952
How to Setup/Change your Name Prompt & Voicemail Greeting
So callers may know who they are contacting, it is important that each user sets up a unique Name and Voicemail prompt. It is also important...
2006.10.05
Views: 14207
Calling Guide
An understanding the basic Polycom and Aastra 6757i CT phone features including how to dial another extension, make calls, transfer calls, make a...
2007.06.20
Views: 13178