Transfer on Polycom doesn't always work

Transferring a call via the Polycom transfer button works on all Inbound calls. For "warm" or "consultative" transfers: The easiest way to transfer is to press ##. You then have these options: Return to call. Send call to voicemail. Transfer to another extension Directory lookup to transfer to another extension Transfer to any 10-digit phone number. Transfer to call tree. Via the Polycom phone: Hit the Transfer button Dial *7+ extension of the person you want to call To put the call through, hit the Transfer button once more To cancel the call transfer and go back to the caller, hit the cancel key. Note: Transfer currently only works on inbound calls. We are working to enable this on Inbound and Outbound calls in the very near future.

Email    Print

Related Articles

What is Attendant Transfer?

Attendant transfer first routes the incoming calls to a person or group of people (department). If no one picks up, the call then rolls over to...
(No rating)  2006.08.28    Views: 1610   

Will Aptela VoIP service work in another country?

Depends on the quality of the network and the regulations of that country. As you go farther outside North America, latency becomes larger...
(No rating)  2007.04.15    Views: 1388   

Will Aptela VoIP service work with Internet access over satellite?

Not reliably. Satellite service has quite a bit of delay (latency) due to the distance of geosynchronous satellites (26,000 miles or more), and...
(No rating)  2006.11.12    Views: 1804   

What is Operator Transfer?

If a caller does not select an option after the call tree has played its options, Operator Transfer routes the caller to a specified user. An...
(No rating)  2006.08.27    Views: 1406   

Configuring the Polycom phone for multiple extensions or users.

The attached document details how to configure the Polycom phone for multiple users or extensions. For example, line 1 rings for extension 101,...
(No rating)  2007.05.04    Views: 2702